Data Policy » Data Policy

Information about this policy

The purpose of this policy is to explain when, why and how we process information related to you (“personal data”). It also contains important information about your legal rights. This policy does not intend to override the terms of any contract you have entered into with us or any of your rights under data protection rights.

Click a topic in the list below to learn more about each topic by following the different links. We have marked sections of the policy to help you navigate to the information that is most relevant to you.

1. Who is responsible for maintaining your personal data?

Company Name, Address, is primarily responsible for your personal data (your data controller). Data controller means the company that determines the means and purposes of processing personal data.

You should be aware that while we are generally responsible for maintaining your personal information, information may be stored in databases to which other companies have access. When accessing your personal information, all companies adhere to the standards set out in this Policy.

2. What personal data do we process?

We may process the following personal data about you:

  • IP Address
  • Location Data
  • Website Usage

3. What do we use your personal data for and when do we process it?

Company Name collects information directly from you when you use our services or visit our websites.

We use your personal data to:

  • Analyze information in our systems and databases in order to improve the way we conduct our business and operate our websites based on users’ preferences in order to provide better service and better user experience.
  • Improve and target advertisements that you that you see on our website.
  • To comply with our legal obligations or rights.

We will only process your personal data for the purposes set out in this section 3 and only if we are convinced that:

  • you have given us your consent to use the data in this way, or
  • our use of your personal data is necessary to support the ‘legitimate interests’ that we have as a company (for example, to improve our products or to perform analysis on our records) in a manner that is proportionate and respects your privacy.

4. Who do we share your personal information with?

We work with many third parties to help us manage our business and provide our services. These third parties may require access to your personal information from time to time:

  • Our analytics service providers (such as Google, Hotjar and VWO) that process personal data for their own purposes as data controllers. Please refer to our cookie policy in the appendix below to find out how you can prevent access to your personal information by analytics providers.
  • Service providers or data processors that process your personal data based on our instructions, such as cloud services.
  • Where we are required to disclose a legal obligation or to protect our interests or safety.

5. International Data Transfers

International data transfers mean that personal data is transferred to a country outside the European Union.

As set out in Section 4 above, we may provide access to your personal information to third parties located outside the European Union.

We may also share your personal information when we receive a legal or regulatory requirement from a foreign law enforcement agency outside the European Union.

We will always take steps to ensure that international data transfers are carried out in a manner that protects your rights and interests. Information requests we receive from law enforcement or regulatory authorities are carefully reviewed before any personal information is disclosed.

You have the right to request more information from us about the security measures mentioned above.

6. How long do we keep your personal data?

We will retain your personal data for as long as is reasonably necessary for the purposes set out in Section 3 of this Policy.

We may retain your personal information for a specified period of time, for example to comply with legal, tax or accounting requirements.

There is also a data retention policy for the data we entrust. If your personal data is no longer needed, we will ensure its secure solution or anonymisation.

7. What rights do you have?

You have different rights with regard to your personal data. See the table below for more information about each of these rights.

To exercise your rights, you can contact us by email at [email protected] or write to Company Name at the address specified in section 1 above.

Please note the following if you wish to exercise your rights:


You can ask us:

  • To confirm whether we are processing your personal data.
  • Give you a copy of this information.
  • Provide you with more information about your personal information, such as what information we have, what we use it for, with whom we share it, whether we transfer it to countries outside the EU and how we protect it, how long we retain it, what rights you have, how you can file a complaint, where we collect your information and whether we have done automated decision-making or profiling unless this information has already been provided to you in this policy.


You can ask us to delete your personal data, but only:

  • When they are no longer needed for the purposes for which they were collected; or
  • If you have withdrawn your consent (if the processing was based on consent) or
  • After successful exercise of the right of objection (see “Dispute” below) or
  • They have been processed unlawfully; or
  • To comply with a legal obligation.

We are under no obligation to comply with your request for deletion of your personal data if the processing of your personal data is necessary to:

  • Comply with a legal obligation; or
  • Assert, exercise or defend legal claims.

There are certain other circumstances in which we do not have to comply with your request for deletion, although these are the two most likely circumstances in which we would reject this request.


You can ask us to restrict (i.e. store, but do not use) your personal information, but only if:

  • Their accuracy is disputed (see Correction) so that we can verify its accuracy; or
  • The processing is unlawful, but you do not want the data to be deleted; or
  • The personal data is no longer needed for the purposes for which it was collected, but we must continue to assert, exercise or defend legal claims; or
  • You have exercised your right of objection and the examination of the primary grounds has not yet been completed.

We may continue to use your personal information following a request for restriction:

  • If we have your consent or
  • To assert, exercise or defend legal claims; or
  • To protect the rights of another person or entity.


You may request us to provide you with your personal data in a structured, commonly used and machine-readable format or have your personal data transferred directly to another data controller, but only if:

  • The processing is based on your consent or on the performance of a contract concluded with you, and
  • Processing is carried out by automatic means.


You may object to the processing of your personal data based on the legal basis of our “legitimate interests” if you believe that your fundamental rights and freedoms are more important than our legitimate interests.

We have the opportunity to demonstrate that we have compelling legitimate interests that take precedence over your rights and freedoms.

International Data Transfers

You can ask us for a copy or reference to the safeguards under which your personal data is transferred to countries outside the European Economic Area. We may edit data transfer agreements or related documents for business sensitivity reasons (i.e. make certain information contained in those documents illegible).

Supervisory Authority

You have the right to complain to the competent local supervisory authority about our processing of your personal data. We ask you to try to resolve issues with us first, although you are always entitled to contact your regulatory authority.

The use of Cookies

We use cookies to provide you with full functionality when visiting our website, to recognise your preferences and to make the use of our website more pleasant.

What are Cookies and how are they used

A cookie, pixel or similar technology is a small file or information that is stored on your computer or device when you visit our website. This allows our website to remember your actions and settings (such as login, language, font size and other display settings) over a period of time, so you do not have to re-enter them again and again when you return to the website or browse from one page to another.

Categories of Cookies

We use cookies for different purposes and functions.

Some cookies:

  • are technically necessary (technical necessity)
  • are stored and used for a specified period of time (storage period)
  • stored and stored by us or a third party (cookie provider).

Technical Necessity

  • We use certain cookies because they are essential for the proper functioning of the website and its functions. These cookies are automatically placed on your computer or device when you access the website or a specific feature, unless you have set your browser to refuse cookies.
  • Cookies that are not strictly necessary are placed on your computer or device to improve the convenience and performance of our website or to remember certain settings that you have made. We also use cookies that are not technically strictly necessary to obtain information about the frequency of use of certain areas of our website so that we can adapt more specifically to your needs and requirements.

Storage Duration

  • Session Cookies: Some cookies are only required for the duration of your visit to our website. These are so-called session cookies. They will be deleted or invalid as soon as you leave our website or your current session expires. For example, session cookies are used to store certain information during your session.
  • Persistent Cookies: Some cookies are stored for a longer period. For example, if you visit our website again later, it will be detected and saved settings can be accessed. This allows you to access web pages faster or more easily. For example, you do not need to set certain options again, such as the language you choose. Persistent cookies are automatically deleted after a predetermined time.
  • Flow Cookies: These cookies are used for communication between our internal servers within our group of companies. They are placed on your computer or device when you start navigating the website and are deleted after the end of navigation on the website. Flow cookies are given a unique identification number, but do not allow any conclusions to be drawn about the respective customer or user.

Third Party Cookies: These are cookies that are stored by us or the operator of our website.

Third-party cookies are stored and used by other organizations or websites, such as web analytics tools. Third party providers may also use cookies to display advertising or integrate content from social networks, such as social plugins. For more information about web analytics tools and how to measure reach, see this Cookie Policy below.

Use of cookies for web analytics and reach measurement

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to measure the frequency of use of certain areas of our website and to identify preferences. The information generated by the cookie about your use of this website (including your shortened IP address) is transmitted to a Google server in the United States and stored there. Google uses this information to analyse your use of the website, compile reports on website activity for us and to provide other services related to the use of the website and use the Internet. Google may also transmit this information to third parties if this is required by law or if third parties process this data on behalf of Google.

You can deactivate Google Analytics using a browser add-on if you do not want the website analysis to be performed.

You can download the add-on here

This add-on stores “opt-out” information on your device to help you disable Google Analytics. Please note that this type of “opt-out” only deactivates Google Analytics for the device and browser from which the opt-out was enabled. You may also need to reactivate cookies if you delete cookies on your device.

Your Options

By using our website, you consent to the use and storage of cookies on your computer or device. In general, you can view our website without cookies, although certain parts of the website may not function properly or the navigation may be slower.

If you do not want cookies to be stored on your computer or device, you can disable the appropriate option in your browser’s system settings. You can also delete stored cookies at any time in your browser’s system settings.

However, we would like to point out that if you do not accept cookies, there may be functional restrictions of our offers.